Returns / Exchanges
What types of returns/exchanges are accepted?
We only accept returns/exchanges that are damaged on delivery or the wrong size.
What is the returns/exchanges process?
First, click here and fill a request form. Next, Repackage the item and ship it to the our returns department (find the address below).
Do I pay for shipping?
Yes, the customer pays for shipping.
How long is it before a refund or exchange is issued?
It can take up to three weeks for an exchange or refund to be issued.
*Returns/Exchanges are approved on a case by case basis. Filling a return request DOES NOT guarantee a refund or exchange.
Please ship the item to our Returns/Exchanges Department at:
Castle Sherwood Returns/Exchanges Department
418 W. Saint Vrain St.
Colorado Springs, Co, 80905
To submit a return please click here.